ALL faulty items, including warranty repairs, require a Return number or a pre advice before being returned to JANSEN. Email email@example.com before returning any item.
Any unit received at JANSEN without a Return number or pre advice will be returned at the senders expense.
Any unit that is received at JANSEN without a return address or details will be held here at JANSEN with no action taken. The unit will be discarded after six months of no contact.
Faults described as “NOT WORKING” or “NO GO” will not suffice and WILL result in the repair not commencing.
Warranty repairs must be advised before the repair is completed. Warranty claims after the unit has been repaired will not be honoured.
ALL warranty claims MUST have a copy of a VALID PROOF OF PURCHASE attached, as per the JANSEN terms of trade and as outlined by the Consumer Guarantees Act. Any unit sent for warranty repair into JANSEN without proof of purchase attached will be charged at the standard JANSEN rates.
Freight expense to and from JANSEN is not covered by the warranty. Freight costs will be billed.
JANSEN is not able to accurately quote for repairs. If a quote is requested a minimum charge of $100 + GST + Freight being 1 hour service labour must be paid before the quote is commenced. If the fault cannot be diagnosed within the 1 hour the customer will be advised and the quote cost NOT refunded. If JANSEN is supplied with a maximum value that the customer wishes to spend on a repair then we will ensure this amount is not surpassed. This amount excludes any mark-up that a dealer may add to the value of the repair. Please be aware this may result in a unit being returned in a non repaired state if we cannot repair it within the maximum set figure.
JANSEN aims to turn repairs around within 14-21 working days, dependent on parts availability. The current charge rate for repairs is $100.00 + GST per hour plus freight, or part thereof with a minimum charge of $100.00 + GST + freight. Weekend and Urgent repairs are charged at $200.00+ GST per hour plus freight, or part thereof, with a minimum charge of $200.00 + GST + freight.
All repairs warranty or otherwise with a final diagnosis being NO FAULT FOUND attract an hourly charge being the time spent testing for all potential faults.
In all cases any communication regarding service will be conducted with the consignor of the goods only. JANSEN will not communicate with any 3rd party including the owner of the goods if the goods have been consigned through a dealer or any other trade person.
All service enquiries are to be directed to firstname.lastname@example.org Phone calls to Jansen concerning repairs will be directed to email@example.com